Noticeboard


HELP US TO HELP YOU


GP Practices across the UK are closing and jobs are being lost nationally.  At Springfield we strive to provide the best possible and quality care to you.  We follow the BMA Safe Working Guidance, which recommends longer appointments but capped to a daily limit.  Offering a longer appointment helps with the increasingly complex health needs of the population.



The Government keep enforcing new contracts and demands on us, but there is only so much we can do safely in a day.  Consultations are available by telephone, face to face and online, but these are all appointments.  So please use these carefully and appropriately so that all patients get access when they need it.


The short video below explains what is actually happening. We get £107 per patient per year, or 30 pence a day, to provide your healthcare, whether you see us once in 10 years or see our healthcare team several times a week. 


Please see link below to video. 



NHS Complaints Procedure

Springfield Medical Practice operates within the NHS Complaint Handling Regulations that came into effect in April 2009 and Care Quality Commision Outcome 7.

Please see the link below for details and useful documents.

All of the below can be obtained from reception on request or email. 

Springfield Medical Practice Complaints procedure

https://www.england.nhs.uk/long-read/nhs-england-complaints-policy/

 



 
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