All our patient records are kept on computer. We can assure patients of complete confidentiality. All practice staff are bound by a confidentiality agreement. Your rights are also protected by the Data Protection Act. We may at times be required to share your clinical data with the Primary Care Team.
Concerns about confidentiality can be addressed to our Caldicott Guardian, Dr J Pywell via the Practice Manager.
You have the right to access your computerised and paper medical records upon written request. You will be required to show some form of identification. Under GDPR we can charge if requests are excessive and repetitive.
Practices using EMIS are obliged to inform patients that the server that is used nationally is to be hosted by Amazon. Unfortunately we have no control over this. If patients aren't happy with this, then their only option would be to register with a Practice that didn’t use EMIS. There are only a few practices in Coventry that do not use EMIS as their clinical system.
FREEDOM OF INFORMATION ACT
The practice conforms to the requirements of the Freedom of Information Act 2000. Full details are available on www.foi.nhs.uk. If you do not have access to the internet please ask at reception and a copy will be made available.
Patient’s Rights and Responsibilities are as defined in the Patient’s Charter, a copy of which is available upon request from NHS England.
COMPLIMENTS, COMPLAINTS AND SUGGESTIONS
If you have any comments, complaints or suggestions regarding our services please do not hesitate to speak to a staff member who can provide you with a form to register your comments or complaints with the Practice Manager.
WE ADOPT NHS ZERO TOLERANCE POLICIES AND RESERVE THE RIGHT TO REMOVE FROM OUR LIST ANYONE BEHAVING IN AN ABUSIVE OR VIOLENT MANNER.